Shipping policy

Shipping Policy

Effective Date: 15/07/2026

At Prodility, we are committed to delivering your order as quickly, safely, and efficiently as possible. Every order is handled with care to ensure your products arrive in excellent condition.

Please review our Shipping Policy below to understand how we process and deliver your orders.

 

 

1. Order Processing Time

All orders are processed within 24 Hours after payment & order confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays).

  • During peak seasons, promotional events, or holidays, order processing may take slightly longer.

  • Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking details.

 

 

2. Shipping Time Estimates

Estimated delivery times begin after your order has been dispatched.

Shipping Regions:
India

Estimated Delivery Time:
7-10 Days

Please note that delivery estimates are approximate and may vary depending on your location, courier service, weather conditions, customs clearance, or other unforeseen circumstances.

 

 

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Prodility may offer:

  • Free shipping promotions

  • Discounted shipping rates

  • Region-specific shipping offers

Any such promotions will be clearly communicated on our Website.

 

 

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number

  • Courier partner details (where available)

  • A tracking link to monitor your shipment

Please allow up to 24–48 hours for tracking information to become active after dispatch.

 

 

5. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays can occasionally occur due to factors beyond our control, including:

  • High shipping volumes

  • Severe weather conditions

  • Public holidays

  • Transportation disruptions

  • Customs processing (for international shipments)

If your order is significantly delayed, please contact our support team and we will be happy to assist you.

 

 

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply if the parcel is returned to us.

  • We may not be able to modify the address once the order has been dispatched.

Please review your shipping details carefully before completing your purchase.

 

 

7. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Check with family members or neighbours.

  • Contact your local courier office.

  • Verify the delivery location.

If you are still unable to locate your package, please contact us at support.prodility@gmail.com.

We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.

 

 

8. International Shipping

Prodility ships to India.

International shipping availability may vary depending on destination, courier service availability, and local regulations.

Delivery times for international orders may vary based on customs clearance and local postal services.

 

 

9. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other government charges may apply depending on your country’s regulations.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping charges.

We recommend checking your local customs regulations before placing an international order.

 

 

10. Need Assistance?

If you have any questions regarding shipping, delivery, or order tracking, we’re here to help.

Prodility Customer Support

Email: support.prodility@gmail.com

Please include your Order Number when contacting us so we can assist you as quickly as possible.

 

 

Thank you for choosing Prodility.

We’re committed to delivering not only premium wellness products but also a seamless shopping experience from checkout to doorstep.

PRODILITY
Purpose-Built for Your Better Self.

A Proud Venture By Xorvians.