Privacy policy

Privacy Policy

Last Updated: August 2, 2026

Welcome to Prodility ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://prodility.com, make a purchase, contact us, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment information (processed securely through our payment partners)

  • Customer support communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring website

  • Pages visited

  • Time spent on pages

  • Click behavior

  • Purchase activity

  • Location data (approximate)

  • Cookie identifiers

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver purchased products

  • Verify transactions

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Analyze website performance

  • Conduct internal business analytics

  • Comply with legal obligations

  • Respond to inquiries and requests

  • Send promotional communications where permitted by law

3. Payment Processing

We do not store or have direct access to your complete payment card information.

Payments are securely processed through trusted third-party payment gateways that use industry-standard encryption and security measures.

These payment providers may collect information necessary to authorize and complete your transaction in accordance with their own privacy policies.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience and understand how visitors use our website.

These technologies may include:

  • Browser cookies

  • Session cookies

  • Persistent cookies

  • Pixels

  • Tags

  • Web beacons

We use cookies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website performance

  • Measure marketing effectiveness

  • Analyze visitor behavior

  • Prevent fraudulent activity

We also use the following tracking technologies:

Meta Pixel

We use Meta Pixel to measure advertising performance, understand customer behavior, optimize advertising campaigns, and deliver personalized advertisements on Meta platforms.

Google Analytics

Google Analytics helps us understand how visitors interact with our website by collecting anonymous usage information.

Google may use this information in accordance with its own privacy practices.

You may disable cookies through your browser settings; however, doing so may affect certain website features and functionality.

5. Third-Party Services

To operate our business, we may share limited information with trusted third-party service providers, including:

  • Shopify

  • Payment gateways

  • Shipping and logistics providers

  • Email marketing platforms

  • SMS marketing providers

  • Analytics providers

  • Advertising partners

  • Customer support tools

  • Fraud prevention services

These service providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable laws.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • SSL encryption

  • Secure payment processing

  • Restricted employee access

  • Security monitoring

  • Regular software updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Customer Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw marketing consent

  • Restrict certain processing activities

  • Request a copy of your information where applicable

To exercise these rights, please contact us using the details provided below.

We may request identity verification before processing certain requests.

8. Email Marketing

With your consent, we may send promotional emails regarding:

  • New product launches

  • Exclusive offers

  • Discounts

  • Sales events

  • Product recommendations

  • Company updates

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Even if you opt out of marketing emails, we may still send transactional emails related to your orders or account.

9. SMS Marketing

If you choose to receive SMS communications, we may send:

  • Order confirmations

  • Shipping updates

  • Delivery notifications

  • Promotional offers

  • Product announcements

  • Customer support messages

Message frequency may vary.

Standard message and data rates may apply depending on your mobile service provider.

You may opt out of SMS marketing at any time by following the unsubscribe instructions provided in the message or by contacting us.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Process transactions

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Comply with legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When personal information is no longer required, we will securely delete or anonymize it where reasonably practicable.

11. Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent where required, we will take reasonable steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information may contact us for assistance.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised "Last Updated" date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:

Prodility

Website: https://prodility.com

Email: support.prodility@gmail.com

Country: India

We will make reasonable efforts to respond to your inquiry as promptly as possible.