Refund policy

Refund & Return Policy

Effective Date: 15/07/2026

At Prodility, customer satisfaction is our priority. We carefully select products that are designed to solve real everyday wellness problems, and we stand behind the quality of what we offer.

If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy below.

 

 

1. Return Eligibility

We accept return requests within 7 days from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original accessories, manuals, tags, and packaging.

  • Be returned in its original box or packaging whenever possible.

  • Be accompanied by proof of purchase (order confirmation or invoice).

Returns that do not meet these conditions may not be eligible for a refund.

 

 

2. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items cannot be returned, including but not limited to:

  • Personal care or hygiene products that have been opened or used.

  • Consumable products.

  • Gift cards.

  • Clearance or final sale items (if marked as non-returnable).

  • Products damaged due to misuse, negligence, or improper handling by the customer.

If a product is specifically marked as non-returnable on its product page, that policy will apply.

 

 

3. How to Request a Return

To initiate a return:

Step 1: Contact our support team at support.prodility@gmail.com within the return window.

Step 2: Include the following information:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos or videos (if the item is damaged, defective, or incorrect)

Step 3: Once your request is approved, we will provide return instructions.

Please do not send any product back without receiving return authorization from our support team.

Unauthorized returns may not be accepted.

 

 

4. Exchange Policy

We offer exchanges within 7 days of delivery, subject to product availability.

Exchanges may be requested if:

  • You received a defective product.

  • You received the wrong product.

  • The product arrived damaged.

  • Another exchange situation is approved by our support team.

If the requested replacement is unavailable, we may offer an alternative product or process an eligible refund.

 

 

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please include:

  • Your Order Number

  • Clear photos of the product

  • Photos of the shipping package

  • A brief description of the issue

Once verified, we will arrange a replacement or refund in accordance with this policy.

 

 

6. Wrong Product Received

If you receive an incorrect product, please notify us within 48 hours of delivery.

Please include:

  • Your Order Number

  • Photos of the product received

  • Photos of the shipping label (if applicable)

After verification, we will arrange for the correct product to be shipped or issue an eligible refund.

 

 

7. Refund Timeline

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds are generally processed within 5–10 business days.

  • The time required for the funds to appear in your account depends on your payment provider or bank.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

 

 

8. Return Shipping

If the return is due to:

  • A defective product

  • A damaged product

  • An incorrect product shipped by us

Prodility will bear the applicable return shipping cost, where appropriate.

If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

 

 

9. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if your order meets the eligibility requirements described in this policy.

To request a cancellation, please contact us as soon as possible at support.prodility@gmail.com.

 

 

10. Return Address

Please do not return products without prior approval.

Authorized returns should be sent to:

Prodility
Purnea, Madhubani, Refuji Colony, Ward No. 1,
Ramnaloha Singh Road, 854301, Kanchan Residential,
Purnea, Bihar

Return instructions will be provided after your request has been reviewed and approved.

 

 

Need Help?

Our customer support team is always happy to assist you.

Email: support.prodility@gmail.com

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us before opening a payment dispute or chargeback.

Most issues can be resolved quickly through direct communication, and we are committed to finding a fair and satisfactory solution.

 

 

Thank you for choosing Prodility.

We appreciate your trust and remain committed to delivering premium wellness products and exceptional customer support.

PRODILITY
Purpose-Built for Your Better Self.

A Proud Venture By Xorvians.