Contact information

Contact Us

We’re Here to Help

At Prodility, your satisfaction is our priority.

Whether you have a question about a product, need assistance with an order, want to track your shipment, or simply need guidance before making a purchase, our support team is here to help.

We believe exceptional customer service is just as important as exceptional products, and we’re committed to providing you with a smooth, reliable, and friendly experience every step of the way.

 

 

Contact Information

Customer Support Email
📧 support.prodility@gmail.com

WhatsApp Support
💬 Whatsapp Support

Our team is happy to assist with:

  • Product information and recommendations

  • Order status and tracking

  • Shipping and delivery questions

  • Returns and refunds

  • Warranty and product support

  • General inquiries

 

 

Customer Support Hours

Our customer support team is available during the following hours:

Business Hours
🕒 9:00 AM-6:00 PM

If you contact us outside our business hours, don’t worry—we’ll respond as soon as we’re back online.

 

 

Response Time

We strive to respond to every customer as quickly as possible.

Typical Response Time:
⏱ 10 min - 30 min

During peak periods, holidays, or promotional events, responses may take a little longer, but every inquiry is important to us, and we’ll get back to you as soon as possible.

 

 

Looking for a Quick Answer?

Before contacting us, you may find the information you’re looking for in our Frequently Asked Questions (FAQ) section.

Our FAQ covers topics such as:

  • Shipping & Delivery

  • Order Tracking

  • Returns & Refunds

  • Payment Methods

  • Product Information

  • Warranty

  • Cancellations

If your question isn’t answered there, we’re always happy to help.

 

 

Before Opening a Dispute

Your experience matters to us.

If you experience any issue with your order, we kindly ask that you contact our support team before opening a payment dispute or chargeback.

Most concerns can be resolved quickly through direct communication, and our team is committed to finding a fair and satisfactory solution.

We’re here to help—and we’ll do our best to make things right.

 

 

Business Address

Prodility
Purnea, Madhubani, Refuji Colony, Ward No. 1,
Ramnaloha Singh Road, 854301, Kanchan Residential,
Purnea, Bihar

 

 

Our Commitment to You

When you reach out to Prodility, you’re not just contacting a support team—you’re connecting with people who genuinely care about your experience.

We’re committed to providing timely assistance, honest communication, and solutions you can trust.

Thank you for choosing Prodility.

We appreciate your trust and look forward to helping you.

PRODILITY
Purpose-Built for Your Better Self.

A Proud Venture By Xorvians.